CONTACT US
We're here to help you with
anything you need.
Feel free to reach out to us for any inquiries or support. Our team is available 24/7 to assist you.
Address
Visit our head office or contact us with any inquiries
200 East Street, Nassau, Bahamas
Phone
Speak directly with one of our dedicated customer service agents
1(242)393-4777 or toll free 1(242)300-4SUN or whatsapp 1(242)801-4744
GET IN TOUCH
Send us a message
Feel free to reach out to us for any inquiries or support.
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FAQS
Frequently Asked Questions
How do I create a SunCash account?
Download the SunCash app, then follow the prompts to register using your mobile number and email address.
Can I use SunCash without a bank account?
Yes! You can fully use SunCash services without a traditional bank account.
How can I load funds to my SunCash account?
You can load funds at any SunCash store, agent location, kiosk, via voucher, bank transfer, or using a debit/credit card.
What can I use my SunCash wallet for?
You can pay bills, top up mobile phones, send money to other users, make SandDollar transactions, shop online, and more.
Can I send money to someone who doesn’t have SunCash?
Yes. You can send a voucher or payment link (via SunCash.me) to anyone, even if they’re not yet registered.
Is my SunCash wallet SandDollar-enabled?
Yes. SunCash wallets are fully integrated with the Central Bank’s SandDollar.
Is SunCash secure?
Yes. SunCash uses encrypted data transmission, secure login protocols, and is licensed and regulated by the Central Bank of The Bahamas.
What if I forget my password or PIN?
Use the “Forgot Password” option in the app or website to reset it via your registered email or mobile number.
How can I contact support?
Call us at (242) 393-4777, toll-free at 300-4SUN, or email [email protected]. You can also visit any SunCash location.
What types of bills can I pay with SunCash?
You can pay utilities (e.g., BPL, Water & Sewerage), cable, internet, phone, school fees, and more through the SunCash app, website, or kiosk.
Can I pay bills for someone else?
Yes. You can pay on behalf of anyone, as long as you have their account number or reference details.
How do I top up my mobile phone using SunCash?
Go to the “Top-Up” section in the app or kiosk, select the provider (e.g., Aliv or BTC), and enter the number and amount.
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Unlock the Future with SunCash
Allone available on the App Store and Google Play. Start your journey with SunCash today! Experience seamless transactions and unparalleled convenience.
